Archived Topic
Topic ID 2201
22/05/2007 by Kitty
Compensation for Liv St being closed at Christmas?
Does anyone know if we are eligible for compensation for changing our journeys over Christmas? It seems to me that the best way to get to the City will be to change at Tottenham Hale and get the Victoria and Northern Lines - but that will cost quite a bit for the whole week.
However, as One have suggested (http://www.onerailway.com/templates/Generic.aspx?id=2794) that we shouldn't even bother using their trains at that time, I think we should be paid the difference to take an alternative route??
0 replies
Archived Replies
Reply ID 23387
23/05/2007 by cwhit
Compensation?? From ONE railways?? Of course not!! Passengers/customers are merely an inconvenience to be ignored or fobbed off with lame excuses.
Compensation in the form of Credit Notes are given, reluctantly, for "sudden and unexpected delays beyond the control of ONE". The Christmas disruption is PLANNED therefore we won't get our credit notes. As the website says "Alternative arrangements will be put in place to replace trains that normally serve London Liverpool Street". My best advice is to buy shares in The London Rickshaw Co. and the Rollerblades ForUs Co. as i hear thats where ONE will be obtaining their "alternative transport" from.
Reply ID 23397
23/05/2007 by Jay
yeah, one bus an hour! You can just imagine what its going to be like..... bit like the "planned" work mid June .....
Reply ID 23405
23/05/2007 by steve
It's not One Railway's fault that the station is closing. Liverpool Street is owned and run by Network Rail.
Ditto, the planned work in mid-June. It's Network Rail that are closing the line, not One Railway - they just run the trains. If Network Rail close the line or a terminus there's not much that One Railway can do about it.
Reply ID 23411
24/05/2007 by Kitty
quote:
Originally posted by steve
It's not One Railway's fault that the station is closing. Liverpool Street is owned and run by Network Rail.
Ditto, the planned work in mid-June. It's Network Rail that are closing the line, not One Railway - they just run the trains. If Network Rail close the line or a terminus there's not much that One Railway can do about it.
No, but they can provide a reasonable alternative (i.e. tube travel) seeing as we pay them a fortune!
Reply ID 23414
24/05/2007 by Warebyday
‘We’ customers are stuck in the middle. One Railway is running the trains and Network Rail looking after the line. As most of travellers are aware, the buck is being passed from one to the other and no one is to blame. Both companies are happy to take our money and not provide a decent service.
For every delay I do fill out a form and get compensated, but this is not the point. There is more than money to life and I would rather know the train to be running on time (or nearly) rather than turning up at the train station and hope for the best. I have been sending letters to One and Network Rail highlighting the issues on the line but the service is slowly but surely getting worse.
The next step would be writing to the local MP, but too busy due to the ‘Pop-star’ being on its farewell tour.
I tend not to reminisce, but on this occasion the old British Rail did provide a service – maybe not perfect but better than what we are going through.
5 replies