Ware Online Forum

Reply ID 28411

You should take both packs back to Tesco. They will probably replace them but the same could happen again. I say this is a matter for health and safety.

Reply ID 28412

Thanks, I've already sent emails with photo attachments to Tesco customer services and East Herts Environmental Health Officer.

Reply ID 28415

I would also complain to the manufacturers.

Reply ID 28417

Already tried emailing them twice but there seems to be a problem with Kiplings email address. I know it's correct because I copied and paste direct from the kipling website.

Reply ID 28452

found a second piece of plastic in another pie and it fits like a jigsaw with the other piece. East Herts food officer will be round to pick it up tomorrow. [img]http://i237.photobucket.com/albums/ff230/hoitong/DSC05722.jpg[/img] [img]http://i237.photobucket.com/albums/ff230/hoitong/DSC05722.jpg[/img]

Reply ID 28453

this is not good for mr kipling or tesco is the plastic hard or rubber just as a point of interest

Reply ID 28454

The plastic is rubbery, and there was some black residue in the pie! I already ate three before I discovered the plastic!

Reply ID 28474

any news from the East Herts food officer about this when he came round

Reply ID 28476

Yes, she collected the two peices of plastic, one half eaten and two uneaten mince pies and the box that it came in. She said she will send me a form to complete and sign and that she will keep me informed but it will be at least two weeks before I hear from her again. Apparently, she needs to send the items to the Broxbourne Enviromental Health Officer because Tesco Head Office is based in Cheshunt. Kiplings did reply to my original email and asked for my address so that they can send me a SAE to send them the plastic. I preferred to do it via Environmental Health Dept incase it got lost in the post. Two emails sent to Tesco customer services but not a word from them yet.

Reply ID 28483

Surely it's not Tesco's fault if they are Mr Kipling pies? They don't x-ray the pies for content, so how can it be relevent to them? I would stick with Lemon Slices myself, you never know what's lurking in mincemeat!

Reply ID 28489

its better to let tesco know just in case its not the only batch infected rachael

Reply ID 28518

Finally reeived an email from Tesco Customer services today asking me to return the product to Ware Tesco for further investigation.

Reply ID 28537

I am not saying not to let them know, that could have been done by calling Customer Services in the relevent store, but I am not sure what blame could lie with HO Customer Services.

Reply ID 28595

Make your own???? Tesco try to evade responsibility for their actions. Christmas = Turkey (well did once) Was rotten, returned when next day store opened. Manager wandered around with article stinking out the store and offered me another one. Discovered that the freezers had broken down the previous night and the thing was re-frozen.

Reply ID 28599

WareBear - WELCOME BACK!!!!

quote:

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Originally posted by WareBear
Make your own???? Tesco try to evade responsibility for their actions. Christmas = Turkey (well did once) Was rotten, returned when next day store opened. Manager wandered around with article stinking out the store and offered me another one. Discovered that the freezers had broken down the previous night and the thing was re-frozen.

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Reply ID 28915

I notice in the daily paper today, that Mr Kipling has a product recall,for packs of 6 mince pies, due to a production fault of small pieces of rubber in the mincemeat. Codes quoted are 235,239,253,259,260,261 and 262.If you have one of these packs still, then the advice is to return the packaging end flap which shows the trace code and you will be sent a reimbursement voucher.